Software Engineer

Software Development & Maintenance: Designed and developed high-quality, testable, and scalable solutions, adhering to R&D best practices. Implemented Test-Driven Development (TDD) methodology, writing unit tests with Pytest to ensure code quality and reliability before production deployment.

API Development: Leveraged Azure Python Libraries to build APIs, enabling efficient data exchange with cloud services and databases. Applied TDD practices to develop robust and reliable APIs, with comprehensive test coverage using Pytest.

Cloud Deployment: Deployed and managed applications on Azure Kubernetes Service (AKS), ensuring scalability, availability, and fault tolerance. Integrated Pytest in CI/CD pipelines to automate testing and validate code before deployment.

Project Collaboration: Collaborated with cross-functional teams in Scrum meetings to define project requirements, establish sprint goals, and prioritize tasks. Used TDD to drive design discussions, ensuring that all features were well-tested and aligned with project goals.

Ansible Automation: Pioneered and refined Ansible playbooks for automating repetitive tasks, including license updates, software upgrades, and log collection, significantly reducing manual intervention during patching cycles.

Production Issue Resolution: Spearheaded the resolution of critical production issues, preventing SLA breaches and maintaining platform stability.

Documentation & Training: Authored technical documentation and trained team members on new products ahead of public release, streamlining support operations.

Operations Engineering - Cloud Services Group

In this role, my primary focus was on automating and managing large-scale compute environments in global data centers using Ansible playbooks. Responsibilities included troubleshooting complex issues, collaborating with partners for resolution, and using data analysis to drive ongoing improvements, ultimately leading to enhanced platform stability.

Customer Support Engineer - Data Center Solutions

This role involved providing in-depth support for data center solutions like FlexPod and vBLOCK, participating in a rotation to address customer needs. It also included leading knowledge transfer workshops for new team members and creating detailed documentation on lessons learned, which contributed to a companywide knowledge base and were recognized as valuable resources.

Acted as the go-to escalation resource, preventing SLA breaches in critical production downs issues.

Led automation initiatives that reduced manual tasks and improved operational efficiency accross global data centers.

Successfully enhanced team readiness through training, resulting in a more streamlined and efficient support process.

Improved code quality and reliability by consistently applying Test Driven Development and using Pytest, leading to fewer production issues and faster resolution times.

Red Hat Certified Specialist in Ansible Automation

Red Hat Certified Engineer

Red Hat Certified System Administrator in Red Hat OpenStack